外事接待实务英语Module One.pptVIP

Module One  Preparing for the Reception 接待准备;Contents;Warm Up ;Warm Up ;Task 1 Making Room Reservations for Foreign Guests ;Task 1 Making Room Reservations for Foreign Guests;Activity 2 Listening;Hotel: The Garden Hotel, good afternoon. Can I help you? Caller: Good afternoon. Yes, I’d like to inquire whether there are two double rooms available from 20 June to 25 June. Hotel: Just a minute---I’ll put you through to the reservation. Reservations: Reservations, Mrs. Elbe speaking. Caller: Mercado, Eleanore Mercabo speaking, I’d like to know whether there are 2 double rooms available from 20 June for 5 nights. Reservations: let’s have a look. Well, there is one available with balcony and one without balcony. Caller: That’s fine. What other amenities does the room offer? Reservations: There is a satellite TV, coffee and tea making facilities, a bathrobe and bath slippers, a separate toilet and shower stall, and 24 h room service. You can choose between a queen size bed or twin beds. Caller: The room with balcony should be equipped with a queen size bed, the other one with twin beds please. Reservations: What’s your name please? Caller: M-E-R-C-A-D-O Reservations: Thank you. Bed with break or half board? Caller: We only take breakfast. Reservations: Will you be paying by credit card? Caller: Yes, visa, my number is 6897543876 Reservations: Thanks please let me know your mail address or fax for you to sign it. Then please fax it back to us. Caller: Please mail it to emercado@ Reservations: Thanks. We are looking forward to seeing you here. Caller: Good bye. Reservations: Good bye. Answers: 1.B 2.C 3.D 4.D 5. B;Activity 3 Listening;Activity 3 Listening; 1.The White Swan Hotel 2. book a room 3. three nights 4. double with bath 5 available 6. charge per night 7. your confirmation Number 8. 7576385;Activity 4 Role Play ;Checklist for Making a Reservation;Activity 4 Role Play;;;Activity 4 Role Play;Task 3 Arranging Initial Meetings;Task 3 Ar