埃森哲 业务流程管理ppt.pptxVIP

Business Process Management – LifecycleBPM Strategy Business Case;Presenters;BPM Strategy Business CaseOffering OverviewCase StudyProposal and ApproachDeliverables and ResultsWrap-upLessons LearnedQA;The BPM Strategy approach is critical in identifying, targeting, and delivering real business value through BPM;BPM Strategy - Components;In order to define a BPM Strategy that targets and deliver value, there are three main activities that an organization needs to undertake;The Accenture BPM Business Case approach has eight distinct phases for developing a BPM Business Case:;BPM Strategy Business CaseOffering OverviewCase StudyProposal and ApproachDeliverables and ResultsWrap-upLessons LearnedQA;The mail sortation process, equipment and programs ...;The Sort Program Management Assessment focused on analyzing all aspects of the current sort program management methods ;To perform a comprehensive assessment, we looked at the people, process, and technology related to sort plan creation and management ;A process improvement lifecycle provided clear steps for project activities and deliverables;This was a12-week effort with 3 major phases and 3 primary deliverables ;The following deliverables were created as a result of this effort:;The following sponsors, stakeholders and SMEs were involved in the project to provide the necessary ownership and decision making with respect to recommendations;BPM Strategy Business CaseOffering OverviewCase StudyProposal and ApproachDeliverables and ResultsWrap-upLessons LearnedQA;Defining high performance and how to measure it was a necessary and foundational component for driving analysis and formulating recommendations for SPM ;The Performance Framework estimated qualitative and quantitative impact on operating cost components using the following steps ;These new metrics focused measurement on SPM areas that would drive the biggest cost savings for Operations overall ;To perform a comprehensive assessmen