有效沟通自我评估.doc

1.1 Effective Communication Self-Evaluation 有效的沟通技巧自我评估 Reflect upon your daily communication with your colleagues, team members, customers, etc. at work and put a “ √ ” in the appropriate column to indicate the number of times you practice the following communication items below. 细想你和同事，队友，客户等等在工作上的日常沟通。在下列各项沟通的项目中，在适当的专栏内打个 “(” ，以显示你在实行以下沟通项目的次数。 Do you: 你是否： Most of the time 很多时候 Frequently 时常地 Occasionally 偶尔地 Almost Never 几乎不曾经 Tune out people who say something you don’t agree with or don’t want to hear? 忽视别人所说一些你不同意或不愿听的事情？ ( ) ( ) ( ) ( ) Concentrate on what is being said even if you are not really interested? ( ) ( ) ( ) ( ) Do you: 你是否： Most of the time 很多时候 Frequently 时常地 Occasionally 偶尔地 Almost Never 几乎不曾经 Assume you know what the talker is going to say and stop listening? 预测你晓得他人将会说的话而停止聆听？ ( ) ( ) ( ) ( ) Repeat in your own words what the talker has just said? 用你自己的词句重复刚才说话者所说的话？ ( ) ( ) ( ) ( ) Listen to other person’s viewpoint, even if it differs from yours? 即使他人的看法与你不同，你仍会聆听？ ( ) ( ) ( ) ( ) Learn something from each person you meet, even if it is ever so slight? 会从每个遇见的人那里多多少少学习一些东西？ ( ) ( ) ( ) ( ) Find out what words mean when they are used in ways not familiar to you? 当你看见熟悉的词汇用在不同的地方时，你会找出词汇的含意？ ( ) ( ) ( ) ( ) Form a rebuttal in your head while the speaker is talking? 当发言人正在说话时，你的脑海中会浮现一种反驳？ ( ) ( ) ( ) ( ) Do you: 你是否： Most of the time 很多时候 Frequently 时常地 Occasionally 偶尔地 Almost Never 几乎不曾经 Give the appearance of listening when you aren’t? 虽没有在聆听，但仍表现的似在其中？ ( ) ( ) ( ) ( ) Daydream while the speaker is talking? 当发言者正在说话时，你在发白日梦？ ( ) ( ) ( ) ( ) Listen to the whole message – what the talker is saying verbally and nonverbally? 可以从发言者在语言和非语言上所