酒店员工入职基础英语培训-完整版.docx

酒店基础英语培训BASIC ENGLISH COURSE FOR NEW STAFF目录通用基础英语酒店常用词汇2时间3日期3季节月份3节日4数词4天气预报5酒店常用场景句型5部门常用英语前厅部9客房部32财务部41中餐厅45西餐厅57康乐部66通用基础英语酒店常用词汇VOCABULARY国际品牌酒店Internaitional Hotel按摩Massage商务型酒店Business Hotel网球场Tennis Court总办General Manager Office多功能厅Multi-Function Hall餐饮部FBFood and Beverage Department.会议室Conference Room康乐部Recreation Department.会见室Meeting Room人力资源部Human Resource Department.电梯Elevator / Lift人事部Personnel Department.总统套房Presidential Suite客房部Housekeeping Department.商务套房Business Suite销售部Sales Department.豪华套房Deluxe Suite管家部Public Area / PA标准单 / 双人房Standard Single / Double Room洗衣房Laundry Department.豪华单 / 双人房Deluxe Single / Double Room前厅部Front Office Department.总经理General Manager培训部Training Department.副总经理Deputy General Manager电脑部Computer Department.人力资源总监Director of Human Resource 中餐厅Chinese Restaurant总经理助理Assistant General Manager西餐厅Western Restaurant经理Manager管事部Stewarding副经理Assistant Manager财务部Finance Department.大堂副理Guest Service Assistant收银台Cashier’S Desk主管Supervisor工程部Engineering Department.领班Captain保安部Security Department.楼层Floor水疗SPA行李生Bell Boy商务中心Business Center餐厅服务员Waiter / Waitress鲜花店Flower Shop接线员Telephone Operator前台接待Front Desk/ Reception接待员Receptionist大堂吧Lobby Lounge收银员Cashier大堂Lobby维修人员Repairman票务中心Ticket Service厨师Chef礼宾/ 行李处Concierge行政总厨Executive Chef总机Operator旅游散客Independent Traveler服务中心Service Center旅游团队Tour Group监控室CCTV观光旅游Sightseeing Tour商场Shopping Center会议旅游Convention Tour医疗室Clinic度假旅游Vacation Tour出租车Taxi旅行社Travel Service / Travel Agency停车场Parking导游Tour Guide车道Passage旅游者Tourist走廊Corridor星级饭店Star-Rated Hotel花园Garden游览区Sightseeing District保龄球馆Bowling Room游览点Sightseeing Spot室内游泳池Indoor Swimming Pool酒吧/酒廊Bar/Lounge桑拿Sauna客人满意度Guest’s satisfaction 时间TIME一小时One Hour / An Hour半小时Half an Hour两个半小时Two Hours and A Half点钟O’Clock四点钟Four O’Clock一刻钟A Quarter分钟Minute五分钟Five Minutes秒钟Second五十秒钟Fifty Seconds七点零三分Three Past Seven八点半Half Past Eight九点四十五分Fifteen to Ten九点四十五分A Quarter to Ten九点四十五分Nine Forty-Five上午A.M.8：30 Eight Thirty 下午P.M.日期 DATES星期一Mond