adsl 上网宽带业务常见问题和提示错误信息客服回答（ADSL Internet broadband business FAQ and tips, error messages, customer service, answer）.docVIP

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adsl 上网宽带业务常见问题和提示错误信息客服回答（ADSL Internet broadband business FAQ and tips, error messages, customer service, answer）.doc

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adsl 上网宽带业务常见问题和提示错误信息客服回答（ADSL Internet broadband business FAQ and tips, error messages, customer service, answer）

adsl 上网宽带业务常见问题和提示错误信息客服回答（ADSL Internet broadband business FAQ and tips, error messages, customer service, answer） Part one: common problems in ADSL broadband services (1) ADSL dial-up clients (dynamic IP) cannot be networked 1, client: I suggest wrong 691/619/E0037P online, whats the matter? Answer: may be arrears downtime or user name password input error. 2: customer: my customer name and password for a long time do not have, and I do not know, right? Answer: if you are convenient, you can log on the 8:9002/ website to check whether the customer name and password are correct. 3, customers: I in this online, how to check? Answer: you first click on registered customers, the type of service to select PPPoE, enter the customer name, password, fill in the password. 4, customer: I entered, but prompted the customer password wrong / customers did not find. Answer: (if prompted customer password error): you enter the password is incorrect, I suggest you hold the main valid documents to the business hall to change passwords, charges 10 yuan / time. (if the customer is not found): the customer name you entered is incorrect. Please check the customer name and login again. 5, customer: now remind my customer name is wrong, how can I check the correct? Answer: please provide the name of the owner, I can check for you. 6, customers: I changed the password in the business hall, but can not access the Internet, how about this? Answer: please change your password to re-establish dial-up connection? 7: customer: no.. Answer: please follow the method I said: in order to re-establish a dial-up connection, click start all programs Accessories communication to the next step, the new connection wizard, connecting Internet to manually set my connection to the customer name and password requirements for broadband connection to connect to the ISP input ADSL, the name of client the password and confirm password, to set up a shortcut in my desktop, select. After you click on this connec