Connecting People Investments and Business （人们投资和业务连接）.pdf

Connecting People Investments and Business Outcomes at Lowe’s: Using Value Linkage Analytics to Link Employee Engagement to Business Performance By Cedric T. Coco, Lowes Companies Inc., Fiona Jamison and Heather Black, Spring International 28 PEOPLE STRATEGY The ability to formulate and implement strategy is one of the most important and elusive enablers of sustained organizational success. Successful strategy execution requires that the purpose and priorities of the organization be defined and the strategy and tactics for achieving them be clearly aligned. ligning strategy and execution is a dif- relationships statistically typically only the ability to integrate engagement with busi- ficult task for most businesses. examine relationships among different HR 5 AResearch indicates that 70 to 90 per- data points rather than making linkages to ness outcomes. U.S.-based home improvement retailer Lowe’s Companies is one of these few cent of organizations fail to realize success non-HR data as well. In fact, only a handful companies that quantify the people impact from their strategies.1 Human resource lead- of organizations link HR to financial or other on their business. ers, in particular, often find it difficult to non-HR data.3 strategically align and integrate their HR In 2007, Lowe’s began the journey to estab- functional strategies, outputs and measures Ongoing