IPsoft is expanding into business processes（IPsoft扩大到业务流程）.pdfVIP

IPsoft is expanding into business processes Publication Date: 29 Sep 2014 | Product code: IT0019-00 71 Thomas Reuner IPsoft is expanding into business processes Ovum view Summary Technology service providers are increasingly open to publicly discussing details of their business and strategies, indicating that the traction of robotic process automation (RPA) approaches is accelerating. Furthermore, competition is increasing as new players enter the fray. Despite this, discussions around RPA still focus largely on two approaches: IT and business process–centric. IPsoft’s foray into business process use cases, with the launch of its artificial intelligence platform Amelia, underlines the beginning of a convergence of these two approaches. Combining cognitive systems with innovative approaches to sentiment analysis will significantly accelerate RPA’s development and maturation. The potential impact on both process efficiency and the transformation of knowledge work is considerable. However, to ensure the success of such comprehensive approaches, the industry will have to address the wider arena around governance, testing, and the overall impact on talent management. IPsoft leverages cognitive computing for business process–centric services IPsoft’s artificial intelligence platform Amelia will leverage and expand the cognitive capabilities that underpin IPsoft’s IPcenter platform. Amelia is a virtual agent that analyzes natural language, understands context, applies logic, infers implications, learns, and senses emotions. As such, it is vastly different from existing low-level virtual agents that only repeat scripted passages. Rather, Amelia is more associated with the disparate set of concepts commonly referred to by the moniker RPA. Amelia’s cognitive capabilities are further enhanced by multilingual competencies, and can over time be pre-loaded onto domain-specific knowledge repositories. IPsoft has developed well-do