The evaluation of accessibility usability and user （可访问性可用性和用户的评价）.pdf

The Universal Access Handbook, C Stepanidis (ed), CRC Press, 2009 /product/isbn/9780805862805 The evaluation of accessibility, usability and user experience Helen Petrie University of York, Department of Computer Science Heslington, YO10 5DD York United Kingdom Email: petrie@cs.york.ac.uk Nigel Bevan Professional Usability Services 12 King Edwards Gardens London, W3 9RG United Kingdom Email: nigel@ Abstract: This chapter introduces a range of evaluation methods that assist developers in the creation of interactive electronic products, services and environments (eSystems) that are both easy and pleasant to use for the target audience. The target audience might be the broadest range of people, including people with disabilities and older people or it might be a highly specific audience, such as university students studying biology. The chapter will introduce the concepts of accessibility, usability and user experience as the criteria against which developers should be evaluating their eSystems, and the iterative user- centred design lifecycle as the framework within which the development and evaluation of these eSystems can take place. Then a range of methods for evaluating accessibility, usability and user experience will be outlined, with information about their appropriate use and strengths and weaknesses. Keywords: accessibility, usability, user experience, iterative user-centred design lifecycle, evaluation, evaluation methods 2 1. Introduction This chapter introduces a range of evaluation methods that allow developers to create 1 interactive electronic systems, products, services and environments that are both easy and pleasant to use for the target audience. The target audience may be the broadest range of people, including people w