TRAVELING WITH DISABILITIES Delta（旅行有残疾的δ）.pdfVIP

TRAVELING WITH DISABILITIES  WELCOME ABOARD DELTA! Delta – the airline of choice for customers with disabilities. This brochure outlines Delta’s Disability Program and commitment to making your travel experience safe, convenient and accessible with trained personnel and a wide range of services. As many disabilities are invisible, we depend on you to tell us your needs so we can offer appropriate services. We do not ask about your disability but ask about services that make travel possible for you as a customer with a disability. Services for a customer with a disability are free of charge*. An explanation of services can be found at /disability or by calling Delta at -800-22-22. * (Services for oxygen or other services that require medical screening will incur charges based on segments flown or equipment used  Questions or problems while traveling? Contact a Compliant Resolution Official Delta has specially trained personnel called, Complaint Resolution Officials (CROs) at every airport who are empowered to address concerns of any customer with a disability. CROs ensure federal regulations and Delta policies and procedures are properly implemented. You may ask to speak to a CRO and a representative will come to you while at the airport. In the event you need to speak to a CRO after you leave the airport, we have Complaint Resolution Officials in our Reservations Offices. You may ask to speak to a CRO and one will be brought to you in person or by phone. Tell us about your travel arrangements Don’t assume anything. The more information we have about needed services and equipment, the better we can work out a plan to make your trip stress free. If you are traveling with a wheelchair, let us know: • Dimensions – Height x Width x Depth • Weight