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Using the Power of Relationships to Achieve (使用的力量关系来实现)
THE SOUTHWEST
AIRLINES WAY
Using the Power of Relationships
to Achieve High Performance
JODY GITTELL
JODY GITTELL is an assistant professor at Brandeis University. Dr. Gittell is also a faculty member of the MIT
Global Airline Industry Program. Her area of specialization is in human resources and service operations
management. Dr. Gittell is a frequent speaker at airline industry conferences.
SUMMARIES.COM is a concentrated business information service. Every week, subscribers
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