客服礼仪（Customer service etiquette）.docVIP

客服礼仪（Customer service etiquette） Taolibuyan xiazichengqi. Road trip, the whole world as one community. My life is limited, while knowledge is limitless. Wang Zhongyuan date scheduled for the north division, been forgotten but weng. He found the degreeses, suddenly look back, that person but in the lights dim. Customer service standard The basic concept of etiquette Etiquette is the moral behavior norms and standards of human society in order to maintain normal social life together to follow the most simple, at least. It belongs to the social moral system in the content, people gradually formed in the long live together and mutual exchanges, and to the customs and traditions, such as the fixed form. Because of different customs, different religious beliefs, etiquette way is also different. What is the meaning of etiquette? Broadly speaking, Li refers to an era of laws and regulations; in a narrow sense, refers to the ritual behaviors and people. Today we talk about the etiquette contains more widely, such as etiquette, manners and appearance, belong to the ceremony. Etiquette refers to the comings and goings in communicative situations, and mutual greetings, compliments, wishes, etc. the usual form of sympathy. Etiquette is about others attitude regular external behavior, often to others to pay tribute to the ceremony reflected, as in ancient China, modern peoples bow bow; nodded, shook hands; and some countries and regions, etc. are folded to embrace, the form of etiquette. Etiquette is closely related to human life, opinions penetrated into all aspects of social life, a greeting, greeting etiquette, etiquette, etiquette and response operation etiquette and so on exist in interpersonal communication, etiquette has gradually become a regular and fixed form, as people are willing to abide by the natural habits. Pay attention to etiquette, has become synonymous with social civilization, is the development of social productive forces and spiritual civilization symbol. E