04-2-4.店长的有效沟通（Effective communication of 04-2-4. Manager）.docVIP

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04-2-4.店长的有效沟通（Effective communication of 04-2-4. Manager）.doc

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04-2-4.店长的有效沟通（Effective communication of 04-2-4. Manager）

04-2-4.店长的有效沟通（Effective communication of 04-2-4. Manager） As a manager, in order to more in-depth understanding of the basic situation, often should be more to listen to the clerk said, rather than telling the clerk to off the reel. Effective communication manager Text / Li Bingyang The manager and clerk of the role of communication mainly lies in four points: the exchange of information, expression of emotion, the control behavior, improve the performance of staff motivation. The clerk working in the front line, the quality of their work is good or bad, is directly related to customer satisfaction and store the economic benefits. Only to do a good job in order to improve the execution of communication work, improve customer satisfaction and store the economic benefits. In reality, the manager and his staff fighting in the front line of the scene, and the global time together, there is a chance to communicate. Flexible communication can also be some of the ideas and practices of the clerk timely correction. In this scenario, the communication manager need to pay attention to what? Attitude, care, active On the three core elements of manager and clerk of the communication: attitude, care, active. One is the right attitude: the process in communication with the clerk, manager and clerk to what the mind communication is the key. The first is to adjust the mentality of the manager, secondly, also asked the clerk to communicate with the managers positive attitude. The manager fails to superior attitude and mentality of a cut above others communication with the clerk, so in the past is not communication, but the speech of the leader, is not a two-way one-way. The two is about the manager in place: to stand in the position of assistant care for communication, this communication can be effective. The so-called care is empathy, thinking from the perspective of understanding the clerk, the clerk of desire and idea, let the staff feel the care and support of the manager. Thre