向下沟通中的常见语言错误（Common language errors in downward communication）.doc

向下沟通中的常见语言错误（Common language errors in downward communication） Turongsheng An associate professor of Applied Psychology at the East China Normal University and specializes in enterprise psychology. Lecture on management psychology, interpersonal communication psychology and other courses. Effective communication is the process of crossing obstacles. What are the barriers to communication between subordinates and subordinates? From the wrong communication position of one or both sides of the communication, and the wrong communication position is shown through the wrong communication language. Many studies have found that some familiar, blurted out the language, the language information killer , hinder the communication effect, lead to misunderstandings and conflicts between the upper and lower levels. Therefore, to improve the effect of communication between the upper and lower levels, we should start with analyzing the wrong communication language. Psychologists like Thomas Gordon and Chris Kerr used to divide wrong or inappropriate communication language into three broad categories. According to their classification, combined with our enterprise communication some of the actual situation, here we put the common mistakes in the language of downward communication is divided into four categories: type, type, issue orders left and right be insolent and rude sarcasm and attempt an ineffective solution type. Order type Command language always tells employees: as an employee, he or she should do , must , how , best , how , can how to do?. Command - style superiors believe that in this language, employees can be passed to solve the problem, expect employees to accept the unconditional best. It is also a language that many superiors prefer to use. Command language can be divided into four categories, according to the frequency used by superiors: command Such as: I cant talk to you here. Your job is to listen to me! No excuse, no excuse! Dont be so wordy, just do what I tell