in march 2012 the high school winter vacation internship report pham van（2012年3月高中寒假实习报告(pham范）.docVIP

In March 2012 the high school winter vacation internship report Pham Van Life of the winter break is always colorful, relaxed, and we had plenty of time to arrange activities, and of course winter break social internship. This summer, our internship team decided to hotel internship, learning services and management skills, and experience real life. First of all, we came to the hotel internship internships thing again simply explain to the manager, we began an internship we were divided into two groups, a group responsible for the front desk, accounts settled second group is responsible for room service and clean, however, the front desk and not as simple as we imagine it, we first understand how the registration How to brush card, how to scan the the guests ID card and enter the information sent to the Public Security Bureau of the guests. simple to learn how to solve some emergency situation, we started the internship. A moment later, came a few guests, and asked the price of the room, we remember with a smile and answer, perhaps because of our passion for service, guests apart from anything else we decided to stay in the registered traveler information, we brush good room card and gave it to the guests, and motioned to smile first registration, let us several members have a sense of success and we continue to maintain this feeling, struggled a pleasant morning. although some hard work, but sweat witness our labor, leaving traces of our hard afternoon morning so smoothly at nearly 1:30 when the band suddenly stopped electricity at this time is the hottest day segment, many of the guests call the phone patiently asked, of course, also grumble huff, but we now waiter, so we calm anxious mood, patiently explained guests. although some guests or will not listen, but we can understand, still patiently explained. Happily half an hour and then went to the electric, we also breathed a sigh of relief when I went upstairs and found a member of the second group is busy