家装谈单技巧（Home improvement skills）.docVIP

家装谈单技巧（Home improvement skills） Home improvement talk about skills,.Txt beg, but not, but not to give up, and at any rate, this is the biggest sorrow. Pay the heart to get the heart, but may also hurt thoroughly. Distance can protect itself, but it is destined to be lonely forever. Communication skills The ability to communicate has become one of the essential capabilities of everyone. It is especially important for service personnel. The quality of communication directly affects the performance of the job. In order to achieve effective communication, in addition to their own corresponding quality, but also should have certain communication skills. How to interview effectively? 1., the three core conditions of helping people: sincerity, respect and empathy. 2. concentration behavior The following actions enable the subject to feel your focus: smile; open posture; forward; touch; eye contact; nod. 3. start the topic (1) ask directly: for example, you look glum today. What on earth happened? (2): you praise such as the pencil box is very beautiful, is where to buy? (3) take / find common point: for example, so you also love Jacky Cheung, and I am his fans! (4) self disclosure: for example, I did not like reading when I was a child, but later...... 4. listen actively (Active, Listening) Active listening is different from passive listening, active listening includes expression to listen to each others spoken content, and the content behind the feelings, and these feelings are often expressed through gestures, facial expression, posture, body movement and the level of tone reflected speed. Interview skills Implication semantics The main focus of the restatement * dialogue, to help the client focus and understand, to establish a working relationship * examine your understanding of accuracy through the language, and assist in further discussion and conversation * direction of interview * avoid making a hundred percent imitation and adding your own opinions For example, wha