2013年美国最好与最差航空公司.doc

The Best (And Worst) Airlines 2013年美国最好和最差航空公司 Travel is an ice-jammed nightmare now, but travelers have been getting used to more problems: Last year was one of the worst for airline reliability of the past five years. 旅行现在已经成为一场冰封的噩梦，但旅行者其实早已习惯了需要忍受更多的问题：去年是过去五年中航班可靠性最差的年份之一。 Delays went up and more flights were canceled in 2013 than 2012, even though airlines again reduced the number of flights crowding airports, according to FlightStats Inc., which tracked more than 8 million trips last year. About 78% of flights on U.S. airlines arrived on-time last year, down from 80% in 2012. FlightStats Inc.去年跟踪了800多万架次航班的情况。提供它提供的数据，2013年，尽管导致机场拥堵的航班数量再次降低，延误仍有增加，航班被取消的情况也多于2012年。去年美国航班正点到达率约为78%，低于2012年的80%。 Thats a significant move, reflecting hundreds of flights each day. On-time performance is a barometer for airline performance, influencing baggage handling, cancellations, complaints and other areas. Two measures of extreme customer impact worsened sharply: The number of flights delayed excessively by 45 minutes or more increased 13% and the number of flights canceled jumped 15%, according to FlightStats. 这是一个显著的变化，相当于每天多了数百架次的延误航班。正点到达率影响着行李处理、航班取消量和乘客投诉量等方面，是航空公司绩效的一个晴雨表。根据FlightStats的数据，两个对客户有着极端影响的指标大幅恶化：延误45分钟或以上的航班数量增加了13%，被取消的航班数量增加了15%。 More luggage was lost or delayed last year, too, partly because Southwest Airlines, the lone major carrier to still offer two free checked bags to customers, stumbled. Southwest mishandled more bags than United Airlines and Delta Air Lines combined, according to the most recent Transportation Department data, which covers 12 months ending last October. 去年丢失或延误的行李数量也有增加，原因之一，是唯一一家仍为客户提供两件包裹免费托运服务的主要航空公司──西南航空(Southwest Airlines) ──拉了后腿。根据美国运输部(Transportation Department)涵盖截至去年10月份一年的最新数据，西南航空误处理的包裹数量比联合航空(United Airlines)和达美航空(Delta Air Lines)加起来还多。 The good news? Fewer passengers got involuntarily bumped from flights, according to the DOT, and fewer customers complained to the DOT about airline service. Airlines have gotten more