接诊艺术九大法（Nine art of Admissions）.docVIP

接诊艺术九大法（Nine art of Admissions） Nine art of Admissions Author: core tip: according to the National Hospital, tens of thousands of patients satisfaction questionnaire data, one of the most intense reaction is the problem of the medical staff, poor quality of service (1), (2) were stiff, simple and fast. Please listen to the patients medical treatment is difficult, a doggerel: admissions fast, long queues, slow, bad service attitude and treatment procedures in trouble, doctor can see serious illness ailment. In view of the chronic problem of this traditional hospital, we have devoted all our efforts to organizing research and studying the art of admissions among the senior experts who are greatly welcomed and respected by the patients. It is summarized as the nine law: According to the questionnaire about the satisfaction degree of tens of thousands of patients in the National Hospital, one of the most severe problems is the medical staff, (1) poor quality of service, and (2) the admissions are stiff, simple and fast. Please listen to the patients medical treatment is difficult, a doggerel: admissions fast, long queues, slow, bad service attitude and treatment procedures in trouble, doctor can see serious illness ailment. In view of the chronic problem of this traditional hospital, we have devoted all our efforts to organizing research and studying the art of admissions among the senior experts who are greatly welcomed and respected by the patients. It is summarized as the nine law: First, amiable law: In two minutes with a warm smile, the integrity of the vision, take the initiative to meet the terms of civilization and a nod to a glass of water, handed a newspaper and other body language of arrival warmly welcome the move, the patients heart with your true feelings, eliminate the strangeness. Two, sympathy law: The history of patients and then listen carefully, in your eyes, facial expression and dialogue said to patients condition, treatment status, expensive drugs