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洲际酒店总经理检查表Operations Review Checklist - IHG
Property: Date of Review:
Review Index
CONTRACT
Terms - discuss with GM the Hotel Management Agreement
Status of Owner Relations
Issues/Concerns - Contract
Legal Issues
Strategy Plan for Current Year
FINANCIAL PERFORMANCE
YTD PL (Summary) Variance Report
Department Head Working Knowledge of the PL
Running Forecast 12 month (IBP)
Scorecard Review:
RGI
MPI
RevPar
System Delivery
KPI trends
Room nights contribution
PCR contribution
PCR enrolment
COMPETITIVE SET
Review Current Set (Rooms)
FB Set
Banquets Set
Review Market Place Set (Anderson/Index YTD)
CAPEX
Current Projects Review
5-Year Plan
CAPS
Current Results
Key Area For Improvement
Actions Plan Review
GSTS
KPOs Review
GSTS latest monthly review discussion
GSS Index YTD versus goal
GSS Index trend
GSTS latest quarterly key driver report
Key drivers versus initiatives
TQM projects
Completed
Ongoing
Successful
SALES MARKETING
KPOs Review
Deployment
Top 10 Accounts
SP Actions-Results
Sales Plan
Incentive Plan in Place
Review last room availability guidelines
Advertising Promotions Plans
Review Current Booking Pace
Review of TravelCLICK GDS Management Review Reports
REVENUE MANAGEMENT
KPOs Review
Organisation/Reservation/Revenue
System Results/Goals
IBP
Revenue System
HOLIDEX Plus
Pricing
Availability
Denials/Regrets
FB
KPOs Review
Outlet performance
Positioning Market
Food handling process
Purchasing Contracts
Safe food handling validation
Days On Hand
BANQUETS
KPOs Review
Performance YTD
Position in Market Place
Brand Compliance alias Meeting Place
Sales Deployment of Team
Lost Business Report Reviewed
ACCOUNTING
KPOs Review
Back Office System
Aging and doubtful debt exposure
Audits - Internal/External ICQ
Write-offs
Cash Flow
Accruals System
Inventory Value
HR - DEVELOPMENT
KPOs Review
Organisation review 10 level alignment
Progress on Position Titles
Headcount/Expats
PDP of high potentials
RM
KPOs Review
CAPEX Status of Projects
PM Programmes
Work Order System
IT
KPOs Review
What PMS are you using in th
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