浅谈专卖店销售如何接近顾客的基本技巧(Talking about the basic tactics of how to close to customers in franchised stores).docVIP
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浅谈专卖店销售如何接近顾客的基本技巧(Talking about the basic tactics of how to close to customers in franchised stores)
浅谈专卖店销售如何接近顾客的基本技巧(Talking about the basic tactics of how to close to customers in franchised stores)
Talk about how to get close to the basic skills of customers, how to grasp the consumer psychology and consumer behavior, and promote sales.
1, three meters principle
That is, when customers are still three meters away from themselves, they can greet customers, smile, eye contact, and these have to be heartfelt enthusiasm.
Found that many shopping guide like to use please look around instead of welcome. As everyone knows, this sentence is just to instill a look at the left subconscious. So, if you are used to saying look around to the customer, you should correct your statement immediately.
Sometimes we are shopping stores or shopping malls, will encounter some overly enthusiastic guide, they all will greet you, when you walked into her counter, she is followed closely, and began to introduce them, chatter without stop clothing how. As modern society consumers love have a relaxed free shopping environment for them to watch and pick you indiscriminately introduced it will make them feel a kind of invisible pressure away as early as possible. So we must not be overly enthusiastic.
2, behave harmoniously and appropriately
1) Li: fixed stand out customers should calm nature, meek respectfully, abdomen and chest, with her, smiling; feet apart and shoulder width; hands (right hand left hand) in the lower abdomen; feet not splayed, not bend the knee or shake, the body can not skew, no head skew or upward. Dont rely on cabinets or cabinets;
2) sit: Business Hours not allowed to sit down, but on other occasions when the back straight, look dignified, no customers in the legs or hands on the table; hands can not hold his legs not stuck up at the back; not cross your legs, trembling, but can not straighten out;
3): swift pace steady, face and head stretch; low waist, informal, deal quickly with the social need to grasp, give people a good image of miss guide.
4) say: receive g
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