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企业专业培训人员工作手册设计
企业训練专业人员工作手册
计划篇
主办单位︰行政院勞工委员会职业训練局
承办单位︰中华民国全国工业总会
目 錄
前言··············································································································2
第一章 策略管理流程·············································································3
第二章 经营理念(使命/核心价值观/共同愿景)····································6
第一节 使命陈述..................................................................................6
第二节 核心价值观..............................................................................6
第三章 策略规划及分析(外、内部分析/SWOT)································12
第一节 外部环境分析：确认产业的机会与威胁............................12
第二节 内部资源分析：确认企业本身的优势与劣势....................21
第四章 策略管理(策略地图/平衡计分卡)···········································26
第一节 平衡计分卡与企业策略管理................................................27
第二节 策略地图................................................................................31
第五章 策略执行(行动方案/策略性预算)···········································34
第六章 依据经营理念订定训練政策···················································35
第七章 策略性的训練需求····································································36
第八章 策略规划会议及定期绩效会议················································37
第一节 策略规划会议........................................................................37
第二节 定期经营绩效检讨会议........................................................37
附錄 策略规划新思维···································································38
第九章 文件化的阶层············································································44
第十章 训練质量管理系统手册之要点················································45
第十一章 训練质量管理系统手册之范例············································46
第十二章 职能分析之价值····································································63
第十三章 职能分析定义········································································65
第十四章 职能建置的导入流程····························································68
第一节 职能建置之分析工具..........................................................68
第二节 职能分析之分類架构.......
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