Front+office-Check+In培训课件.pptxVIP

Front OfficeCheck-In ProcedureGreeting Guest Good morning!Good afternoon!Good evening!Greeting Guest May I help you?Can I help you?Find guest’s reservationMay I have your name?Find guest’s reservationDo you have a reservation with us?Find guest’s reservationDo you have a reservation with us?Find guest’s reservationIs the reservation made under your name? Under …’s name 以…的名义Find guest’s reservationI will check the reservation for you.Check [t??k] 【动词】检查、核对Find guest’s reservationYou booked a deluxe room with double bed for three nights, the room rate is 588 RMB per night, include 2 breakfasts. per [p?] 每book [buk] 【动词】订deluxe [di‘l?ks] 【形容词】豪华的Include [?n‘klud] 包括Find guest’s reservationIs that correct?Correct [k?‘r?kt] 正确的句型练习您订的是一间大床豪华房，住两晚，房价是688元每晚，包含1份早餐。You booked a deluxe room with double bed for three nights, the room rate is 588 RMB per night, include 2 breakfasts. Register guestMay I have your passport, please? passport [p?sp?rt] 护照Register guestHere is your registration form. Please sign here if there aren’t any problems. Here is the room rate, the room number and other detail information. problem [‘prɑbl?m] 问题registration [‘r?d??’stre??n] 登记sign [sa?n] 签名form [f?rm]?表格Confirm paymentHow would you like to make payment?payment [‘peim?nt] 支付、付款Confirm paymentIn cashBy credit cardCredit [‘kr?d?t] card 信用卡cash [k??] 现金Credit CardAmerican ExpressMaster CardVisa CardJCB CardConfirm paymentWe need to take 2500RMB authorization as deposit from your credit card.authorization [,?θ?r?‘ze??n] 预授权deposit [d?‘pɑz?t]?押金Deliver room card and other information Here is your room card/key. Your room number is XXXX.Deliver room card and other information Breakfast is from 7 to 10 in our lakeside western restaurant. Restaurant [?r?st??rɑnt;] 餐厅Deliver room card and other information For more hotel information, please check the hotel directory in the room.Directory [d??r?kt?ri] 指南Deliver room card and other information Please feel free to contact us.Contact [‘k