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商务礼仪实战版(同名46727).doc

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商务礼仪实战版(同名46727)

《商务礼仪》目录塑造商务形象··········· ·· ··········· 1 仪容规范····························1 女士仪容···························1 男士仪容···························1 皮肤的修饰··························2 香水的使用··························2 塑造良好仪态··························3 眼神的使用规范························3 手势礼仪···························5 良好的坐姿··························6 规范的站姿··························7 优美的走姿··························7 避免失礼仪态·························8 商务着装规范··························9 商务着装的基本原则······················9 西装礼仪···························9 套裙的礼仪················· ··· ·····13 配饰和首饰使用规范················· ··· ··14 常见配饰的佩戴········· · ·············14 常见首饰的佩戴············· ·· ········14 商务应酬·························· 18 商务拜访礼仪···· ········· ············18 拜访的时机·· ·················· ·····18 拜访的准备········· ····· ···········19 成功拜访进行时··· ··············· ·····19 什么时候告辞·· ····· ·················20 商务接待礼仪···· ······· ··············21 准备工作·· ············· ···········21 接待规格的安排···· ··· ················22 迎客礼仪···· ········· ·············22 待客之道······ ······ ··············22 接待同事的客人···· ·················· ·24 送客的礼仪·········· ·············· ·24 有效使用名片···· ······ ···············25 名片的使用······ ················· ··25 名片的用途······ ····· ··············26 名片的交换······· ······ ············27 怎样“以礼相待”··· ····· ···············29 有必要送礼吗···· · ···················29 送礼的雷区····· ··· ·················29 什么时候送······ ····· ··············30 送礼注意的细节··· ······ ··············31 办公礼仪··· ······ · ······ ··· ······31 岗位自律············ · ··············32 办公室人际关系········ ···· ············34 与下属相处········· · ···············34 和同事关系·········· ·· ·············34 和领导相处············ ···· ·········35 参会礼仪······ ············ ·········37 一般与会人员礼仪········· ·· ···········37 会议主持人的礼仪··········· ········ ···37 会议发言人的礼仪······ ········· ·······38 电话礼仪············ ··· ············38 座机礼仪············ ····· ·········38 手机礼仪··········· ········ ·······39 商务礼仪塑造商务形象一、仪容规范（一）女士仪容头发的要求作为商务人员，即使染发，也不要染过于艳丽的颜色，可以把局部头发染成跟黑色接近的颜色，如栗色、