商务英语课件3.pptVIP

Unit three Building Customer Relationship all that = what This is all that I want you do. = This is what I want you do. Success= attracting customer + retaining customer Unit three Building Customer Relationship 1. sound, feel, taste, smell, look 等用作系动词 2. reassuringly adv. 可靠地 reassure (about)使放心，使消除（恐惧或忧虑） v. The doctor reassured the sick man (about his health). 3. achievable adj. 做得到的 achieve v. 1)完成，做到 He will never achieve anything if he doesn’t work. 2) 达到（目的等），取得，实现As a result of advertising, we’ve achieved a big increase in sales this year. Unit three Building Customer R