材料成型及控制工程专业英语刘瑛电子课件Unit23章节.pptVIP

* * * 尚辅网 / Objective 1.?? ?? 4. 3. 2. 1. Make and answer simple business Phone calls by introducing yourself and taking messages to others；. Make a formal business appointment by phone； Show proper telephone courtesies on the Phone； Dealing with customer complaints with softening languages and positive attitude. Term study Work in pairs and discuss what kind of typical phrases peoples usually use on a business phone call; Fill the table with your answers. Answer Task 1 Asking who is on the phone. Can I ask who is speaking, please? Who’s calling please? Asking