材料成型及控制工程专业英语刘瑛电子课件Unit23章节.pptVIP

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材料成型及控制工程专业英语刘瑛电子课件Unit23章节.ppt

* * * 尚辅网 / Objective 1.?? ?? 4. 3. 2. 1. Make and answer simple business Phone calls by introducing yourself and taking messages to others;. Make a formal business appointment by phone; Show proper telephone courtesies on the Phone; Dealing with customer complaints with softening languages and positive attitude. Term study Work in pairs and discuss what kind of typical phrases peoples usually use on a business phone call; Fill the table with your answers. Answer Task 1 Asking who is on the phone. Can I ask who is speaking, please? Who’s calling please? Asking

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