职教英语 (旅游管理).doc

unit 5 ROOM SERVICE (l) Warm-up Match. Towel Shampoo Toothpaste Toilet paper Tooth brush Hairdryer 35 Listening and speaking Listening 1 Listen and number the pictures. Dialogue 1 Room Cleaning H:Housekeepr,G:Guest H:Housekeeping, May i come in? G:yes.what is it? H:sorrytoditurb you,but l’d like to clean the room,can ldo it now? G:well.i’m expecting some friends now.could you come backe later? H:sure,what time would be convenient? G:what about 11am? H:no problem. G:by the way,how long will it take toclean the room? H:lt will be readey in half an hour. Role play 1 A:sorry to distub/teouble you.l’d like to clean the room.can l do it now? B：well,i’expecting some friend/afriend. A:sure,what time would be convenient/better? B:what about 2pm/6pm? A:no problem. 36 Wordes and expressions Clean 打扫 housekeeping客房服务 Convenient 方便的 invite 邀请 Disturb 打扰，扰乱 ready 准备好的 Expect等待，期待 Listening 2 Listen and fill in the blank and match it with the picture. make up the Have a _______________the bathroom. Turn on the_______________. ________________the curtain. ( ) ( ) ( ) ( ) ( ) Dilogue 2 Turn-down svrvice H:Housekeepr,G:Guest H:Turn-down svrice.may l come in? G:yes,please. H:l’ll make up the bed and do some cleaning. G:Great!would you piease clean the bathroom?l’ve just had a shower. H:no problem. G:thank you very mach. H:lt’s getting daek.may l turn on the lights and draw the curtains? G:that would be very kind of you. H:will that be all,sir? G:yes,you are so nice. H:l’m at your service. 38 Role play 2 A:would you please clean the bathroom/make up the bed?l’ve just had a shower/a nap. B:no problem,sir/madam. A:thank you very much. B:lt’is goetting dark.may l turn on the lights and draw the curtains? A:that sounds nice. Word and Expressions Curtain窗帘