How To Talk To People： Better Communication Skills.docxVIP

How To Talk To People: Better Communication SkillsFor conversation to flow well, its important to ask open questions, these often start with ‘how, ‘when, ‘why etc.An open question is something like: What sort of things do you do in your spare time?This really gets the conversation flowing. Try to avoid asking closed questions. These are questions that can be answered with yes or no answer, such as: Do you like films?Closed questions tend to kill the conversation.Step 2: Active ListeningPeople speak at 100 to 175 words per minute (WPM), but they can listen intelligently at up to 300 words per minute. Since only a part of our mind is paying attention, it is easy to go into mind drift - thinking about other things while listening to someone. The cure for this is active listening - which involves listening with a purpose. It may be to gain information, obtain directions, understand others, solve problems, share interest, see how another person feels, show support, etc. Its also important to give feedback to show yourself and the other person that youve understood what theyve said. Do this by summarising and repeating what you heard.Step 3: Create a cocoonIf youre finding it particularly difficult to concentrate on what someone is saying, try to imagine a “cocoon” around you and the person youre listening to. Imagine that the cocoon is blocking out all outside distractions, so you can really focus on what theyre saying. Try repeating their words mentally as they say it - this will reinforce their message and help you control mind drift.Step 4: Engage with the other personWhen someone is trying to get your attention, or engage you in conversation dont turn your back on them, or answer over your shoulder. Instead, turn and face them, engage with them. Good communication is when you really engage. When you are talking to people observe your body language and your tone of voice. Remember to use open strong gestures, look people in the eye and smile when you talk unless you a