Introduction to Statistical Quality Control, 5th edition：统计质量控制介绍，第五版.ppt

Introduction to Statistical Quality Control, 5th edition Douglas C. Montgomery Arizona State University Learning Objectives 1-1 Definitions and Meaning of Quality 1-1.1 The Eight Dimensions of Quality Performance Reliability Durability Serviceability Aesthetics Features Perceived Quality Conformance to Standards The Transmission Example 1-1.2 Terminology Terminology cont’d Specifications Lower specification limit Upper specification limit Target or nominal values Defective or nonconforming product Defect or nonconformity Not all products containing a defect are necessarily defective 1-2. History of Quality Improvement Production process inputs and outputs Statistical Methods Statistical process control (SPC) Control charts, plus other problem-solving tools Useful in monitoring processes, reducing variability through elimination of assignable causes On-line technique Designed experiments (DOX) Discovering the key factors that influence process performance Process optimization Off-line technique Acceptance Sampling Effective management of quality requires the execution of three activities: Quality Planning Quality Assurance Quality Control and Improvement 1-4.1 Quality Philosophies and Management Strategies W. Edwards Deming Taught engineering, physics in the 1920s, finished PhD in 1928 Met Walter Shewhart at Western Electric Long career in government statistics, USDA, Bureau of the Census During WWII, he worked with US defense contractors, deploying statistical methods Sent to Japan after WWII to work on the census 14 Points cont’d 10. Eliminate slogans and targets for the workforce such as zero defects 11. Eliminate work standards 12. Remove barriers that rob workers of the right to pride in the quality of their work 13. Institute a vigorous program of education and self-improvement 14. Put everyone to work to accomplish the transformation Joseph M. Juran Born in Romania (1904), immigrated to the US Worked at Western Electric, influenced by Walter Shewhart Emphasi