Managing Personnel and Projects - UW Faculty Web Server管理人员和项目部注册的Web服务器.ppt

Managing IT Personnel and Projects William A. Yasnoff, MD, PhD Oregon Health Division Managing IT Personnel Identifying Computer Expertise Common Pitfalls Team Organization User Involvement Selecting Technologies Computer Expertise Automobile Analogy Driver Race car driver Weekend mechanic Professional mechanic Engine designer for GM Computer Expertise - 2 Scenario: experienced driver designs new engine Result: engine explodes Conclusion: engine design is risky Correct Conclusion: engine design is risky in the absence of needed competence Computer Expertise - 3 Empire Blue Cross Dentist on Board of Trustees installs image scanning system in his office Given responsibility for total redesign of Blue Cross information systems Result: $millions spent, system never works, business nearly fails Conclusion: image scanning is risky technology (?!) Computer Expertise - 4 Look for Experience Has the person previously done what you are trying to do now? How many times? Was it successful? What was the role of the person? programmer analyst designer project leader Computer Expertise - 5 Look for Education B.S. programming skills database design project tools M.S. completed at least one major project Ph.D. developed significant new approach to solving a computer science problem Computer Expertise - 6 Pay Market-level Compensation or Better Good computer personnel are $$ Failed computer projects are $$$$$$$$$ inadequate compensation is short-sighted compensation information readily available Some technical skills are in very high demand (e.g. network manager) pay scale may be higher than manager Common Pitfalls “_____” can’t be done rarely correct usually means “I don’t know how to do ______” (ignorance) “______ is too much work” (laziness) “I don’t think I can figure out how to do _____” (fear) “______ will cost too much” (inappropriate decision-making) insist on understandable explanation Common Pitfalls - 2 Failure to use consultants appropriately Reasons to hire consultant v