酒店质量管理英文.doc

THE EXAM PART (a) CASE STUDY QUALITY CONTROL AT ITS BEST The Savoy Hotel is a hotel located on the Strand, in the City of Westminster in central London. Built by impresario (BUSINESS MAN) Richard DOyly Carte with profits from his Gilbert and Sullivan operas, (SHOWS). The hotel opened on 6 August 1889. It was the first in the Savoy group of hotels and restaurants owned by Cartes family for over a century. It was also the first luxury hotel in Britain, introducing electric lights throughout the hotel, electric lifts, bathrooms inside most of the lavishly furnished rooms, constant hot and cold running water and many other innovations. Carte hired manager César Ritz and French chef Auguste Escoffier, who established an unprecedented standard of quality in hotel service, entertainment and elegant dining, attracting royalty and other wealthy guests and diners. Winston Churchill frequently took his cabinet to lunch at the hotel. The hotel became Cartes most successful venture. Its bands, Savoy Orpheans and the Savoy Havana Band, became famous, and other entertainers (who were also often guests) included George Gershwin, Frank Sinatra, Lena Horne and No?l Coward. Famous guests have included Edward VII, Enrico Caruso, Charlie Chaplin, Harry Truman, Judy Garland, Babe Ruth, Laurence Olivier, Marilyn Monroe, John Wayne, Humphrey Bogart, Elizabeth Taylor, Barbra Streisand, The Beatles and numerous others. The hotel is now managed by Fairmont Hotels and Resorts. It has been called Londons most famous hotel and remains one of Londons most prestigious and opulent hotels, with 268 rooms and panoramic views of the River Thames across Savoy Place and the Thames Embankment The hotel closed in December 2007 for extensive renovations and reopened in October 2010. The hotels early years Having seen the opulence of American hotels in his many visits to the U.S., Mr. Carte decided to build the first luxury hotel in Britain[4] to attract foreign clientele as well as British tourists who