酒店质量管理英文.docVIP

THE EXAM PART (a) CASE STUDY QUALITY CONTROL AT ITS BEST The Savoy Hotel is a hotel located on the Strand, in the City of Westminster in central London. Built by impresario (BUSINESS MAN) Richard DOyly Carte with profits from his Gilbert and Sullivan operas, (SHOWS). The hotel opened on 6 August 1889. It was the first in the Savoy group of hotels and restaurants owned by Cartes family for over a century. It was also the first luxury hotel in Britain, introducing electric lights throughout the hotel, electric lifts, bathrooms inside most of the lavishly furnished rooms, constant hot and cold r