MBA《管理学原理》讲义CHAPTER1-Manager Management.pptVIP

天马行空官方博客：/tmxk_docin ；QQ:1318241189；QQ群：175569632 CHAPTER 1 Managers Management Learning Objectives (1) Differentiate managers from operatives Define management Distinguish between effectiveness and efficiency Describe the four basic management functions Learning Objectives (2) Identify the roles performed by managers Describe the skills managers need Explain whether or not the manager’s job is generic Explain the value of studying management Characteristics of Organizations Organizational Levels Management Seeks Efficiency Effectiveness Management Functions The Roles Managers Play(H. Mintzberg’s study) Interpersonal roles------to host receptions, take clients to dinner,meet with business prospects and partners,form alliances,and conduct hiring,etc.-------the richest source of information for managers. Informational roles------to gather, analyze, store and disseminate many kinds of information. Decisional roles------to be charged with responsibility of making decision under circumstances of high ambiguity and with inadequate information.The former two roles will help. Interpersonal Roles Figurehead role------to perform ceremonial duties,deal with mails. Leader role------formal authority, leadership style,personal charisma. Liaison role------to establish and maintain contacts outside of the vertical chain of command. Informational Roles Monitor------to scan the environment for information, talk with liaison contacts and subordinates,receive unsolicited information,most in verbal form such as gossip,hearsay. Disseminator------to pass privileged information directly to subordinates. Spokesperson-------to send information to people outside of their organizations,often being asked to deal with news media,providing both factual and opinion-based responses,with both potential risks and reward. Decisional Roles Entrepreneur------to seek to improve their business,adapt to changing market conditions,and react to opportunities and initiate change. Crisis handler---