洲际前厅部经理岗位职责.docVIP

JOB DESCRIPTION 工作描述 JOB TITLE: Front Office Manager 工作头衔： 前厅经理 AREA/DEPARTMENT: Rooms Division / Front Office 工作区域，部门： 房务部，前厅部 JOB BAND: 4 HOTEL LEVEL: I - V REPORTS TO: Director Rooms/ Rooms Division Manager/ Hotel Manager/ Resident Manager/ General Manager 汇报工作至： 客房总监,客房经理,酒店经理,驻店经理,总经理 POSITIONS SUPERVISED: Asst. Front Office Manager / Duty Manager / Business Centre Manager / Chief Concierge/ Night Manager / Guest Relations Manager / Telephone Services Manager and Operators 监督岗位: 前厅副经理,值班经理,商务中心经理,礼宾部主管,夜班经理,宾客关系经理电话服务经理和接线员 JOB SCOPE: To manager the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and InterContinental Hotels Group business objectives. To perform the human resource function in ensuring staff selection, training, counseling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximise guest satisfaction. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. 工作范围: 管理前厅部的正常运转,确保产品质量标准,并按照酒店和洲际酒店管理集团的生意目标提供给客人最佳的服务。履行人事职能，确保员工筛选和培训，支持员工咨询和认可计划，使操作标准最佳化。支付客服标准使客人满意程度最大化。围绕洲际酒店集团和品牌精神的五大核心价值——信任、正直、尊敬、团队、服务，来推广理想的工作文化。 TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards. 证明书： 我特此确认已阅读过工作职责，并同意按照所要求的标准履行职位说明中所列职责。 Signature签名: ……………………………………………………………………………………… Date日期: ……………………………… Key Responsibilities 前厅部经理关键职责： Monitor front office personnel to ensure gue