国际商务与管理Knowledge Management.pdf

KNOWLEDGE MANAGEMENT WHAT IS KNOWLEDGE ? • Fluid mix Framed experience; contextual information; expert insight; grounded intuition • Environment and framework to evaluate and incorporate new experiences and information • Originates in and applied to minds of knowers • Embedded in Documents; repositories (archives) Organisational routines, processes; practices; norms Information vs Knowledge • Information • Something you gain by being told, either by someone or a reference source • Knowledge • Something more than just data; need to understand; can involve experience • Actionable information Information vs Knowledge • Comparison of characteristics of information vs knowledge • Taking a Flight scenario Organisational Knowledge • Collective understandings built up from from experiences of members or employees Exists within the organisation, not an individual Sum of individuals’ relevant knowledge being shared and developed together Tacit vs Explicit Knowledge • Tacit knowledge Personal, context-specific Difficult to formulate, record or articulate Stored in people’s heads Intuition, experience, ground truth, judgement, values, assumptions, beliefs, intelligence Developed through trial and error encountered in practice Tacit vs Explicit Knowledge • Explicit Knowledge Component of knowledge which can be codified and transmitted in systematic and formal language • Documents • Databases • Webs • Emails • Charts Need for Knowledge in Business Organisations • Knowledge Efficiency Clickable knowledge • Knowledge Connectivity Collaborative knowledge • Knowledge Innovation Combinable knowledge Tissen, et al The KnoVa Factor •