Chapter 6 Information and Decision Support Systems：6章信息与决策支持系统.ppt

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Chapter 6 Information and Decision Support Systems：6章信息与决策支持系统.ppt

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Chapter 6 Information and Decision Support Systems：6章信息与决策支持系统

Fundamentals of Information Systems, Third Edition Principles and Learning Objectives Good decision-making and problem-solving skills are the key to developing effective information and decision support systems. Define the stages of decision making. Discuss the importance of implementation and monitoring in problem solving. Principles and Learning Objectives (continued) The management information system (MIS) must provide the right information to the right person in the right fashion at the right time. Explain the uses of MISs and describe their inputs and outputs. Discuss information systems in the functional areas of business organizations. Principles and Learning Objectives (continued) Decision support systems (DSSs) are used when the problems are unstructured. List and discuss important characteristics of DSSs that give them the potential to be effective management support tools. Identify and describe the basic components of a DSS. Principles and Learning Objectives (continued) Specialized support systems, such as group support systems (GSSs) and executive support systems (ESSs), use the overall approach of a DSS in situations such as group and executive decision making. State the goals of a GSS and identify the characteristics that distinguish it from a DSS. Identify the fundamental uses of an ESS and list the characteristics of such a system. Decision Making and Problem Solving: Decision Making as a Component of Problem Solving Decision-making phase: first part of problem-solving process Intelligence stage: potential problems or opportunities are identified and defined Design stage: alternative solutions to the problem are developed Choice stage: a course of action is selected Decision Making as a Component of Problem Solving (continued) Decision Making as a Component of Problem Solving (continued) Problem solving: a process that goes beyond decision making to include the implementation stage Implementation stage: a solution is put into effect Monitoring