物业环境管理的特点和发展趋势.doc

题目：物业环境管理的特点和发展趋势 摘要： 物业环境管理特点是指物业在发展过程中呈现出的各种关系，包括物业与各行各业之间的关系，物业与人之间的关系，物业与社会主体之间的关系。对物业环境管理特点的深入研究有助于物业管理活动的迅速发展，有助于物业管理企业更好的完善企业管理制度，管理模式等。及时地了解物业环境管理的发展趋势，使得物业管理企业可以远瞻性的发展、而避免盲目随流。采用新的技术，从而可以精简机构、节约开销，提高职工工资和生活水平；新的服务模式，接受“以人为本”的服务理念，真真正正做到“顾客就是的上帝”的承诺。将服务的理念贯穿到整个物业管理活动中去。 关键词：以人为本、物业环境管理、服务模式 Subject：The characteristics of the property for environmental management and development trends. Abstract: Environmental management is characterized by the property refers to property in the development process of a variety of shows, including the property and the relationship between all walks of life, property and the relationship between property and social relations between the main body. Environmental management on the property-depth study of the characteristics of the property management activities contribute to the rapid development of property management companies to better contribute to the improvement of enterprise management systems, management models. Timely understanding of property trends in the development of environmental management, property management companies to make far-sighted development, and avoid blind with the flow. Introduction of new technologies, which can be streamlined bodies, save costs and improve wages and living standards of workers; the new service model, to accept the people-oriented service concept, really do customer is God and commitment. The concept of services throughout the entire property management activities. Key words: People-oriented property management of the environment, service delivery model. 目 录 中文摘要......................................................................................... ......1 绪论………………………………………………………………...2 1物业环境管理的现状概况........................................................... ...3 1.1物业环境管理架构不完善，配套设施运作不理想……. ….3 1.2物业环境管理经费入不敷出................................................................ ....3 1.3物业管理不到位，物管公司与社会相关方面关系不融洽.3 1.4物业管理法制不健全，地区间发展不平衡.........................3 2物业环境管理存在的问