洲际宴会厅程序-0034 - Breaking Down a Function Room.docVIP

STANDARD OPERATING PROCEDURE 标准操作程序 BREAKING DOWN A FUNCTION ROOM 活动场地分类 Task Number: BQT-0034 Department: FB – Banqueting Date Issued: Nov. 2007 Guest Expectation: n/a Time to Train: 25 minutes Why is this task important for you and our guests? 为什么这项任务对我们的客人和你是如此重要？ Answers: 回答 To ensure the function rooms are cleared fast efficient 确保多功能厅快速清洁干净有效率的 To ensure that all equipment is controlled and stored properly 确保所有设备和物品有序合理地存储 WHAT/ STEPS 什么/步骤 HOW/ STANDARDS 怎样/标准 TRAINING QUESTIONS 培训问题 Ensure guests have left 确保客人已离开 Make sure that all guests have left the room. 确认所有客人已经离开多功能厅 Close the function room doors and put a sign outside: “Clearing in Process” 关上多功能厅的门放置指示牌: “清洁中” Why should you make sure the guests have left? 为什么你要确认客人已经离开? Why should you hang a sign outside the door? 为什么你要在门外做出标示? Clear the room 清洁房间 All items and equipment must be cleared and removed from the room. 所有的物品和设备必须清洁干净搬出房间 Why should the whole room be cleared? 为什么整个房间都要清洁干净? To stewarding 管事部 All cutlery, plates, glasses have to be brought to stewarding. 所有的餐具，盘子，杯子都必须送到管事部去 Breakages to be kept separated and counted afterwards. 破损的餐具要分开来放置然后点数 Why should you keep the broken items separate? 为什么你要把破损分开来放置？ Why should you bring all OE to the stewarding? 为什么你要把所有的拿到管事部去？ To storeroom 库房 All napkins in bundles of 10. 所有餐巾要用10张一捆 Tablecloths colors and white separated, wet and dry separate. 白色台布要和其它颜色分开放置，干的湿的也要分开 Skirting go to store room. 台裙放置到库房 Chair cover together. 椅子要覆盖在一起 Linen requisition to be prepared. 布草申请单要准备好 Separate torn or damage linen 破损和有裂缝的布草要分开放置 All food to be returned to kitchen, beverages to be stored in the beverage store for the next day return to FB Store. 所有的食品要归还到相应的厨房，酒水拿到酒水库房暂时存放到第二天归还到餐饮部库房 Why do the napkins go in bundles of ten? 为什么餐巾要10张一捆？ Why should you separate the colors? 为什么你要按颜色来分类？ Why prepare the linen requisition? 为什么要准备布草申请单？ Why should all the food be returned to the kitchen? 为什么要把所有的食品归