Peru’s legal framework for electronic commerce and some.ppt

Peru’s legal framework for electronic commerce and some implications for consumer protection HUGO GALLEGOS C. General Manager Peruvian Institute for Electronic Commerce I. General consumer protection issues A. CONSUMER PROTECTION Potential threats faced by consumers: Fraud and deceit: The consumer does not have direct contact with the producer and is unable to verify the quality of the product or the trustworthiness of the producer. Contract terms: Information both prior and subsequent to the conclusion of an on-line contract must be clear and accurate. Contract terms: Must include the legal identity and physical location of the merchant, the total price of the products, provisions on the method of payment, any condition governing the purchase, including warranties, refund terms, duration, validity of the offer, and how to lodge complaints and receive compensation. Privacy: The ease with which personal information can be collected and shared. Jurisdiction and dispute resolution: Cross-border transactions cause greater difficulties than those within a given country. This is a significant problem with transactions involving small amounts. B. PRIVACY What are the potential threats?: The growing capacity to gather and distribute personal information. By comparing information from several sources it is possible to obtain a picture of a person’s lifestyle. Database sharing may cause errors to spread from one computer to another before they can be corrected. C. DISPUTE RESOLUTION Devise an instrument to help resolve disputes that occur in the use of the Internet. Support the security system that protects electronic transactions and communication. D. E-CONTRACTS. Recognizing the validity of e-documents. Allowing expression of intent via electronic means. There should be no discrimination based on whether contracts are on paper or electronic. Allowing contracts to be made over the Internet. They are the foundation for e-business. E. DIGITAL SIGNATURES AND