OracleSRM助力企业充分利用社交媒体.PDF

社交网络应用与跨渠道服务 苏 鹏 甲骨文中国区高级顾问 2014-10-30 Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle. Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | 2 Oracle 客户体验 全面的客户体验平台 门店 联系中心 社交 现场服务 移动 直销 Web 渠道 Social Marketing Commerc CPQ Sales Service Oracle Cloud Oracle 销售 Cloud e Cloud Cloud 销售 Cloud Cloud 社交云云 营销云 商务云 产品配置报 销售云 云 价云 服务云 集成的客户体验基础 全球化和法律法规本地化 集成的客户体验基础 分析KPI 与 社交网络 移动应用 预测分析 集成 仪表盘 Copyright © 2014 Oracle and/or its affiliates