Unit 13 申诉、抱怨与索赔、理赔(商务英语).pptVIP

Unit Thirteen Complaint, Claim Settlement III. Commonly Used Expressions and Sentences Commonly Used Expressions and Sentences (1) Expressions about claim (I): claim sth. from sb. for …; ask for a compensation for …; lodge /make /file /register /lay /raise /put in a claim for sth. against / with / on sb. 1) We have no choice but to claim a compensation from you for the damaged goods. 2) We have to ask for a compensation to cover the loss incurred as a result of the inferior quality of the goods concerned. 3) We are entitle to file a claim against you for 30% of the invoice value for our losses. 4) We are going to register a claim with the Guangzhou Branch of the PICC by tomorrow. Commonly Used Expressions and Sentences (2) Expressions about claim (II): 2.entertain /accept /meet a claim; decline / reject a claim; 1) We apologize for any inconvenience incurred and have decided to entertain your claim as per your proposal. 2) In view of our friendly relations, we are ready to meet your claim for the short weight. 3) Sorry we have to decline your claim since the responsibility lies with the shipping company. 3. settle / adjust a claim; Please inform us of your decision on how to settle the claim. Commonly Used Expressions and Sentences (3) Expressions about claim (III): 4. the time limit for claim; the amount of claim; 1) Your claim is not acceptable because the date, July 31, 2007, when you raised it, has passed the time limit for a claim as stipulated in the contract No. 123. 2) The total amount of claim should be $ 14,000. Commonly Used Expressions and Sentences (4) Other expressions concerning claim (I): survey report ; survey charges / fee; inspection charges / fee qualified / licensed surveyor; 1) The claim must be accompanied by a survey report for seller’s reference. 2) We must file a claim amounting to US$ 800 plus inspection charges / fee. 3) We have invited the local licensed / qualified surveyors to ch