外资酒店集团培训部工作手册..doc

Training Kit Policies Procedures Accor China Human Resources 2004 Table of Content Annual Training Plan 01 General Overview 01.01 SOP for Annual training Plan 01.02 Guideline to Annual Training Plan Preparation 01.02A Annual Training Plan Outline 01.02B Annual Training Plan and Follow up Report Format 01.02C Departmental Training Needs Grid and Sample In House Training 02 Policy Procedures 02.01 Generic Training 02.01A Flowchart of Generic Training 02.01B Enrolment Form 02.01C Sample of the Monthly Training Calendar 02.01D Sample of the Welcome Letter 02.01E Attendance Form 02.02 Departmental Training 02.02A Flowchart of Departmental Training 02.02B New Hire Check List 02.02C Departmental Training Plan Report Form 02.02D Training Needs Analysis Form Sample 02.03 Departmental Trainer 02.04 Buddy System 02.04A Flowchart of Buddy System 02.04B Buddy Check List 02.05 Cross Department Training 02.05A Flowchart of Cross Department Training 02.05B Application Form of Cross Department Training 02.05C Evaluation Form of Cross Department training 02.06 External Companies 02.07 Trainee Program 02.07.01 Management Trainee 02.07.01A Flowchart of Management Trainee Program 02.07.01B Request Form for Management Trainee Program 02.07.01C Management Trainee Agreement Sample 02.07.02 Student Trainee 02.07.02A Flowchart of Student Trainee Program 02.08 Training Administration 02.08.01 Training Equipment Facilities 02.08.02 Training Record Training History 02.08.03 Training Library 02.09 Training Activities 02.09.01 Innovaccor 02.09.01A Flowchart of Innovaccor 02.09.01B Presentation Slides of Innovaccor Accor Corner /E-Learning 02.09.02A Sample of Accor Corner 02.09.03 Accor Asia Certified Trainer’s Meeting 02.09.03A Flowchart of Accor Asia Certified Trainer’s Meeting 02.09.04 Accor China H.R. Meeting 02.09.04A Flowchart of Accor China H.R. Meeting 02.09.05 Trainer’s Club III. External Training 03 External Training Overview 03A Flowchart of E