剑桥商务英语教程 Unit9 Visits and TravelPPT.pptVIP

I’d like to reserve/book a room in your hotel What kind of room would you like? We have single rooms, doubleromms, suites, deluxe suites and a Presidential suite. Would you like twin beds or a double? I’d like to make a reservation for a suite with both shower and bath. Patterns for rejecting a booking I’m afraid the hotel is full on these dates. I’m sorry, we are heavily booked for that week. Rooms are fully occupied. I m afraid we are fully booked. Sorry, we have overbooked 我想再延长两个晚上 I’d like to extend the reservation for another two nights 我想确认、取消预定 I’d like to confirm/cancel a reservation. 询问房间价格 What is the rate? 询问住宿时间 For what dates? For how many nights? 回答住宿时间 From...to… April 20th Room Type Single room 单人房 Double room 双人房 Triple room 三人间 King size 大床 Presidential suite 总统套房 Standard room 标准间 Superior suite高级套间 Junior suite 普通套间 Business suite 商务套间 Economy room 经济套间 Duplex suite 复式套间 Deluxe suite 豪华套间 How to reserve a room (R: receptionist G: guest ) R: Hello, Liuzhou Hotel. May I help you? G: Yes, I’d like to book a room. R: What type of room do you need, sir? G: I just need a single room. R: For what dates, sir? G: From March 12 to March 15. R: Ok, a single room for 3 nights, right? G: Yes, what is the rate per night/day? R: The rate is 580 RMB per night. R: May I have your name and phone number? G: Yes, my name is Tang Liao, and my phone number is R: Ok, thank you Mr. Tang, we look forward to seeing you. Good bye! D. Writing Write a fax to one of the hotels in A to book a room for Jennifer Lee. 9.2 talking to a visitor A. Discussion What exactly would you say when you greet a visitor to your office? Greet in a friendly、pleasant way A nice smile and friendly eye contact the style of language the tone of voice What impression do you try to give? What impression do you try not to give? I try to be: pleasant, sincere, efficient nice polite friendly helpful honest reliable c