Unit 4 I’ll have to have my watch replaced!.pptVIP

Unit 4 Reading One month ago Today is “International Day for Consumers Rights and Interests ” Revision How can I help you, sir? What is the problem? I’m so sorry for the inconvenience we have caused you. Would you like a refund? Would you please show me your receipt? Customers: I bought ... in your shop... The problem is ... It’s still under guarantee. I’m very disappointed at its quality. I want to have ... replaced. Thank you! Words Spelling Words Guessing 1. You helped me a lot, so I want to express(表达) my gratitude to you. 2. The big fire cause a big loss. 3. Congratulations! You can come to work in our company at once. As for your salary, you will get the same as other workers. 5. You are the manager, so you should arrange the staff’s job. 6. misunderstanding Reading Discussion Oral Practice Letter Patterns Dear ..., Para1: Express the apology. Para2: Give the solution First of all, ... Secondly,... What’s more, ... Para3: Say sorry again! Yours, ...... Please imagine, you are Mr. Smith now, you are writing the complaint letter! Please discuss with your partners. Letter Patterns Dear ..., Para1: Express the disappointment. Para2: Show the problem First of all, ... Secondly,... What’s more, ... Para3: I hope to receive your reply! Yours, ...... Homework P61 Exercise 13 3) If you were the manager, what would you do to avoid such inconvenience to customers in the future? _______________________________________________________________ * Sentence Patterns: Staff: Live Show complain/ complaint leaflet apologize/ apology assembly line contract photographer 4. If you want to earn more money, you should reduce the cost(成本). understand mis ing patience 耐心 delayed 延迟的 solution 解决方式