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Research study for Huawei
Digitalization reshaping operations:
a new digital operat ional model for
the future
September 2017
Anil Rao
.
Digitalization reshaping operations: a new digital operational model for the future | i
Contents
1. Executive summary 3
2. CSP digital transformation will fail without a radical overhaul of the operations model 4
2.1 Software driven operations underpin the success of the digital businesses across different industries 4
2.2 Current telecoms operations model is not suitable for the future digital telco – status quo is not an
option 6
3. CSPs must adopt a multi-pronged transformative approach to all aspects of operations 7
3.1 The success of the future digital telco will depend on a new operations model 7
3.2 Process transformation – autonomous operations is the goal with manual intervention deployed only
as an exception, but this will not happen overnight 8
3.2.1 CSPs can realise the true benefits of the transformation by achieving high levels of automation 8
3.2.2 Manual process tasks must be coded into reusable software components 8
3.2.3 Partial guided automation is necessary to develop operational trust 8
3.2.4 Analytics and machine learning driven process workflows prepare the ground for full automation 9
3.3 Technology transformation - from
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