Chap011 Management Decision and Control International Management Culture , Strategy and Behavior 国际企业管理文化、战略与行为课件.pptVIP

Chapter Objectives: PROVIDE comparative examples of decision- making in different countries. PRESENT some of the major factors affecting the degree of decision-making authority given to overseas units. COMPARE and CONTRAST direct controls with indirect controls. DESCRIBE some of the major differences in the ways that MNCs control operations. DISCUSS some of the specific performance measures that are used to control international operations. Decision-Making Processes and Challenges Managerial decision-making processes: method of choosing a course of action among alternatives Process is often linear Looping back is common Managerial involvement in procedure depends on structure of subsidiaries and locus of decision-making Decision-Making Process Factors Affecting Decision Making Authority Comparative Examples of Decision Making Decision-making philosophies and practices from country to country: Do international operations use similar decision-making norms? French and Danish managers used different approaches to decision-making; each more adept at different stages of the process. French do not value time as much as counterparts German co-determination: managers focus more on productivity and quality of goods/services than on managing subordinates. Comparative Examples of Decision Making Most evidence indicates overall decision-making approaches used around the world favor centralization MNCs based in U.S. Use fairly centralized decision making in managing overseas units Ensure that all units are operating according to overall strategic plan Provide necessary control for developing a worldwide strategy Total Quality Management (TQM) Organizational strategy and accompanying techniques resulting in delivery of high quality products or services to customers Critical to achieve world-class competitiveness Manufacturing is primary area U.S. automakers have greatly improved quality of their cars in recent years Japanese have continuously improved quality and