酒店英语之前厅部实务.pdfVIP

English For Hospitality Introduction of Reception Desk Service Topic 1 A brief introduction of front office service 1.Background information: The front office service plays an important part in modern hotels. All this makes it possible for hotel guests to take the advantages of the reception office. 1 2 3 •Offering •Front office registration •Check in service •Foreign •Check Out •Room currency reservation exchange Activity 1: Listening • Listen to the tape twice and try to answer the following question: (1) What is the front office service? (2) What service does the front office service provide? • Suggested answers: there are lobby and general service counter in the front office department. Lobby is the place where customers registering, resting, having meeting and checking out. The general service counter is the place where customer registering, accounting, enquiring, foreign currency exchanging. Usually, there are division manager, supervisor, captain and attendant in the hotel. Dialogue: •A: Good evening, sir and madam. Welcome to our hotel. •B: Thanks. Good evening. •A: (Opening the trunk, taking out the baggage and looking at the name on the baggage tags.) Im the receptionist, madam. So you have got altogether four pieces of baggage? •B: Yes, that’s right. We’d like to stay here for two nights. •A: From tonight to 28th of October. What kinds of room would you like? •B: A double room please. •A: One double room. Yes, we’ve got five double rooms left. •B: How much does a double room cost? •A: 480 yuan per night, with breakfast. •B: Is