商业写作教学资料：The Principles of Business Writing—exercises2.pptVIP

Problems of this type are common with the lower model. Next time, you will have to buy the more advanced model. Problems of this type are far less common with our more advanced model. We do not have the time to send our Sales Reprehensive to see you. He is busy dealing with larger accounts than yours. We shall be happy to send our Sales Reprehensive to visit you as soon as his heavy schedule permits. I am in receipt of the upgraded software you sent to replace the software we bought in February. Thank you very much for sending me the upgraded software which supersedes that which we bought in February. ? I am afraid we cannot deliver at the weekend. You can have your goods delivered any weekday. I regret to inform you that we cannot refund your deposit unless you return the goods within a week. I am pleased to inform you that you will be able to receive a full refund of deposit if you return the goods within a week. In your October 3 order, you neglected to specify the color of vinyl sheeting you require. Positive: Just let me know the color of vinyl sheeting you prefer, and Ill send the materials immediately. You obviously ignored the assembly instructions accompanying the equipment. Positive: The assembly instructions accompanying the equipment are very specific about proper installation. Did you not receive them? Task 7 Read the following letters and discuss how did the writer achieve goodwill effect in the better version. Memo 公司内部借用设备的备忘录 A) We have received your request for permission to use our computers during the next session for summer school. We are pleased to inform you that you may use all 15 of the laptop computers you requested. Would you please come in and fill out the necessary paperwork any time before April? B) Good news, Jessica! All 15 of the laptop computers you requested will be available to use during the next session of summer school. Please come by the office before April 1 to fill out the necessary forms. Letter 1: 主