it时代的商业计划the-business-of-it-understanding-itil-and-how-to-run-it-as-a-busines.pptVIP

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2018-02-11 发布于江西
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it时代的商业计划the-business-of-it-understanding-itil-and-how-to-run-it-as-a-busines.ppt

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it时代的商业计划the-business-of-it-understanding-itil-and-how-to-run-it-as-a-busines

Welcome to Transformation and Innovation 2007 The Business Transformation Conference Information Technology Today Growing technical and business complexity Cost pressures are never ending The value of IT is questioned The users of IT don’t know exactly what they are getting nor how much they are paying Outsourcing/Off shoring/best of breed decisions are difficult Consultants everywhere The mountains are getting bigger and the heroes fewer No Shortage of Ideas Running IT like a business IS Lite ISCo Information Technology Infrastructure Library Service Oriented Architecture Business Service Management Common Themes Self sustaining Customer focus Service based Process centric Business alignment Measurable service levels Ability to show value Transformation may be needed If IT is a business… What does it sell? Who buys it? (Customers/Consumers) How is what it sells built and delivered Who creates and delivers what IT sells? Where is it created and delivered? What does it cost? How much is it worth? Doesn’t a business focus mean contracts and arms length customer relationships?? Service Defined A Service Definition 1: Activity that does not produce anything Definition 2: Work done by somebody for somebody else as a job, a duty, a punishment, or a favor Old TV image of IT Services: Computer tape spinning, lights flashing, cards being sorted Services are not tangible, they are hard to describe Service: Activity that produces an outcome, valued by a consumer, when and where it is needed A service is different from a process Services are a discrete bundle of components (processes, enabling technology, skilled people, organization and facilities) Services can be bundled into offerings which have meaning and value to the consumer Services, offerings and components have owners Responsibilities include quality, cost, delivery Owners ensure integration with other services Domains of IT Service Management An IT Organization IT Organizations Deliver Services Service Model