关于遇到水污染处置预案.docVIP

POLICIES AND PROCEDURES 规章制度和程序 Ramada Plaza Hangzhou Haihua 华美达广场杭州海华大酒店 EFFECTIVE: 生效日期:2013 PREPARED BY: ____ 拟稿： security Manager NUMBER: SEC1005 编号: SEC1005 APPROVED BY: 批准： General Manager 关于遇到水污染处置预案 Encountered water disposal procedure urpose目的: When water pollution happens, the situation must be informed to all guests and staff in order to resist mistakenly usage and drinking. At the same time, reasons should be found out at once and water supply also should resume immediately. 当酒店发生水污染时，及时告知酒店所有宾客和员工，防止误用、误饮，同时，尽快找出原因，恢复正常供水。 Disposal procedures for the concerned department encountered with water pollution： 当有关部门确认发生水污染时的处置程序: ENG工程部: ENG manager will report the General Manager in time, at the same, time notice all department managers quickly(Tel: Switchboard ,use“81777”)organize the concerned staff to close the source of the water, find out reasons and resume the water supply at once. 工程部经理立即向总经理报告，同时迅速通知总机，总机发信息‘81777’至酒店所有部门经理。并立即组织相关人员关闭水源，查明原因，尽快恢复供水。 E.O行政办： Authorized by the General Manager, inform health quarantine departments and tap water Company immediately, then apprize them the occurs of water pollution. 由总经理授权后，立即通知卫生防疫部门，自来水公司，告知发生水污染。P.R公关部： （1）Realize immediately about the measure of disposal to water pollutions 及时了解酒店对水污染后所采取的措施。 （2）Authorized by the General Manager, Responsible for External contact include medias. Other department staffs have no right standing for hotel to make any remarks. 在总经理的授权下，负责对外联络工作包括媒体采访。其余部门人员无权代表酒店发表任何言论。 F.O前厅部： Manager is responsible for calling all the supervisors to carry out following measures 由部门经理负责召集各部门大堂副理、主管，做好以下工作。 （1）Dealing with guests asked to explain the work 负责处理客人询问，解释工作。 （2）Tell the guests who will check in what’s happened 告知将入住的客人，所发生情况。 （3）Prepare the letters to inform the guest. 负责准备信件至客房通知客人。 （4）Maintain communication with the hospital, dealing with critical guests rescue work 负责与医院救护部门保持沟通，处理危急客人的抢救工作。 HSKP管家部