凯XX基冲突管理培训.pptVIP

KEMPINSKI HOTELS - People Training KEMPINSKI HOTELS - People Training Essential Super-Visory! 有效督导要素 “It Takes Two to Tango“ 两个人的探戈 Conflict Management 冲突管理 Session plan 培训师教案 Workbook 培训手册 Handout 学员手册 Tango music Tango 探戈音乐 Pre-reading:提前阅读(相关资料查阅网址) /relations/conflict.htm /human-resources/workforce-management/276854-1.html?yahss=114-2974554-276854 /ucce50/ag-labor/7labor/13.htm For the Trainer 培训师的准备工作 Passive-aggressive behaviour 消极对抗的行为 The areas of impact 冲突产生影响的范围 The cycle 冲突循环 Self awareness 自我意识 Communication 沟通 3 hours 3小时课程 Information, assessment test,