喜达屋TSW培训课程PPT.ppt

WELCOME TO;W.I.F.M; 培 训 技 巧 课 程 的 目 标OBJECTIVES FOR TSW;培 训 技 巧 课 程 的 目 标OBJECTIVES FOR TSW;演示：Presentation #1 自 我 介 绍 Self Introduction; 培 训 技 巧 课 程 的 课 题TSW SUBJECTS;METHODS USED FOR TRAINING培训方式;GUIDELINES FOR TSWTSW 课程要遵循的原则;Creating the Training Climate创造培训环境;学习的物理环境A physical climate for learning; 学习的心理环境A social climate for learning;CRITERIA FOR TRAINERS评判培训者的标准;Grooming 仪容仪表 Rapport with Group 融洽气氛 Voice--Volume Tone 语音语调 Self Confidence 自我信心 Posture Gesture 姿势仪态 Style 培训风格 Poise(grace under Pressure) 控场能力 Content of Message 培训内容 Preparedness 准备情况 Energy Level 动量能力 Organization 组织条理 Knowledgeable 知识丰富 Body Language 身体语言 ;演示：Presentation #21分钟演讲  1 Minute Presentation;What difference did you feel about the 2 presentations?;Training is Important in Our Hotel培训给酒店带来的好处是 .........;Training takes Time培训花费时间，但;主管在培训中的角色 Supervisors’ role in Training;Supervisor’s role in training主管在培训中的角色;Supervisor’s role in training主管在培训中的角色;Introduction To Planning培训的计划和准备; PLANNING PREPARATION培训的计划和准备; TWO GROUPS 小组讨论;Why are Planning and Preparation important?为什么计划和准备很重要？; ;;Starwood Training System喜达屋培训系统;The Starwood Training System喜达屋培训系统;Why is Starwood Training Philosophy and System effective?为什么喜达屋培训哲学和系统有效？;工作职责 Job Description Phone Operator Responsibilities: 1. 2. 3. 4. Taking and Making Wake-up;Job Description工作职责;Job Description工作职责;N.A.T.P/.C.........1;N.A.T.P/.C.........2;New Employee Training Profile / Certification (NATP/C)新员工培训档案及证书 (NATP/C);Certification Philosophy认证哲学;Standard Procedures 标准与程序; 标 准 编 写 好 坏 的 判 断 依 据Criteria for a well written standard;Sample Standards标准示例; 程 序 编 写 好 坏 的 判 断 标 准A well written Procedure;Training Activity Outline培训活动纲要;Training Activity Outline培训活动纲要;How does a T.A.O. help 培训活动纲要如何提供帮助？;How Adults Learn成年人如何学习;马斯洛的人类需求层次Maslow’s Hierarchy of needs;Social Needs 社会需求; 进行点评的步骤The critique