跨国公司Chap006.pptVIP

4- Organizational Cultures and Diversity The specific objectives of this chapter are to 1. DEFINE what is meant by organizational culture and discuss the interaction of national and MNC cultures. 2. IDENTIFY the four most common categories of organizational culture and discuss characteristics of each. 3. PROVIDE an overview of the nature and degree of multi-culturalism and diversity in today’s MNCs. 4. DISCUSS common guidelines and principles used in building team and organizational multicultural effectiveness. The Nature of Organizational Culture Organizational culture Shared values and beliefs enabling members to understand their roles and the norms of the organization, including: Observed behavioral regularities, typified by common language, terminology, rituals Norms, reflected by things such as the amount of work to do and the degree of cooperation between management and employees Dominant values that the organization advocates and expects participants to share low absenteeism, high efficiency The Nature of Organizational Culture Other values and beliefs Philosophy set forth regarding how to treat employees and customers Rules dictating do’s and don’ts of employee behavior pertaining to productivity, intergroup cooperation, and customer relations Organizational climate as reflected by the way participants interact with each other, treat customers, and feel about how they are treated by senior level management Interaction betweenNational and Organizational Cultures National cultural values of employees may significantly impact their organizational performance Cultural values employees bring to the workplace are not easily changed by the organization Dimensions of Corporate Culture European Perceptions of the Cultural Dimensions of U.S. Operations and European Operations of the same MNC European Management Characteristics Organizational Cultures in MNCs Shaped by numerous factors including cultural preferences of leaders and employees Some MNCs have